What Is an Incident Corrective Action Plan?

Safeopedia explains that an unanticipated event that disrupts normal operations is referred to as an incident in the context of occupational health and safety. Although the consequences of safety and health accidents are not necessarily severe, as is the case with incident correction actions, businesses often respond to minor incidents. After other measures such as coaching and performance evaluation have failed, a corrective action plan after the incident is a procedure of talking with the employee to change behavior or performance. In the workplace, all employees are expected to exceed expectations and act professionally. There is an available incident action plan sample for you to refer to.

Benefits of Incident Reporting at Work

Incident reports are more than just a way to keep track of what happened within the workplace or organization. The information contained in incident reports benefits companies, employees, management, and even law enforcement. While these reports may provide organizations with many useful resources, listed within this article are the most known reasons for reporting incidents that have occurred within the company or place of work other than using an incident corrective action plan to help with root cause analysis.

Immediate Action Reinforcement: When a workplace accident or event happens, it is advantageous for a corporation to file a timely report with precise information. Reports should detail where things went wrong inside the business so that preventative measures can be put in place to prevent similar accidents or mishaps in the future. When a company takes incident reporting seriously, it sends a clear message that workplace safety is a top priority and that the company is keeping track of all accidents and events, big and small. So that companies can stay on top of incident-related issues, reports must be made.Hazards and Threats are Conveyed: Companies use incident reports to alert employees to potential hazards on the job. Following the filing of a report, company leadership teams can distribute it to employees and analyze it in a group setting. A company-wide report review will make all members of the team aware of the elements that contributed to an incident, increasing the likelihood that further safety violations will be noticed and reported before another incident happens. This will help to analyze and come up with an incident correction action plan much easier and even more data accurate than a rough estimation of addressing the issues.Process Improvement: The incident report documents what went wrong clearly and professionally, as well as how businesses might avoid such damage in the future. Incident reports reveal when a company’s structures, procedures, or processes are lacking. This information allows management teams to devise strategies for improving company processes and assessing which laws and regulations contribute to a safe workplace. It is best to report incidents so that the management can better come up with solutions. To improve the solution processing within the workplace, you will need to document the application of the improvement phase.

Incident Types in the Workplace

Workplace accidents and incidents are classified based on their severity. Some accidents will result in serious injury or property damage, while others will be regarded as close misses. While there are other sorts of accidents that can occur in the workplace, the most common are curated in this list. This article has made it easier for you to find the fitting category of the specific incident your workplace may have encountered. Be sure to keep these factors in mind so that you can identify incidents much easier.

Positive Observations: Positive observations are the most prevalent incidents in all workplaces, and positive observations in incident management indicate the type of conduct a company wants to foster. These observations confirm a job well done and serve as real examples of how employees should act in the workplace. Positive observations include wearing helmets when necessary and demonstrating a complete understanding of a fire escape plan. Positive views not only serve as ideals but also aid organizations in preventing detrimental situations. By recognizing what a team is doing well and showcasing how the team is practicing safety at work, leadership teams can cement their company’s safety and risk management culture.Unsafe Acts: Unsafe behavior does not always result in immediate risk or injury to property or people. Unsafe acts, on the other hand, are exactly that: unsafe. These incidences must be addressed, and procedures must be put in place to limit the frequency of such occurrences. Bringing attention to harmful activities can help firms focus on how their teams can be more careful about safety and work together to make the workplace a safer place for everyone. Improper use of personal protective equipment, failure to utilize PPE, either willingly or due to a lack of proper maintenance, and finally, use of malfunctioning equipment are all examples of common workplace dangerous activities.Near Misses and Minor Injuries: A near miss is defined as an incident in which no one was injured yet it was a close call. A close call can jolt a team, particularly if the dangers or possibility of injury were high. Near misses should be taken seriously by businesses, and they should be used as instructional opportunities to teach their employees about the importance of workplace safety. A minor injury occurrence occurs when a team member is hurt on the job but does not require them to take time off work to heal. A small injury is usually treated on-site so that the employee can return to work as soon as possible.Lost Time Accidents: A lost-time accident occurs when an employee is hurt and needs time off to recover and seek medical attention. The severity of lost time occurrences varies; some result in minor injuries, such as a sprained ankle, while others might result in more serious injuries, such as amputation. Employees who are injured in a lost-time accident will be unable to work, which means that the entire team will bear the brunt of these accidents, both emotionally and in terms of production. If the cause of the accidents involves a hazardous arrangement within the workplace, then it is best for management to address it.Fatalities: Many high-risk workplaces, unfortunately, can result in death. No company likes to face the possibility of death among their employees, especially if it happens at work. Following the completion of all reports, company leaders should consider allowing their employees time to grieve before moving forward with compassion and concern. This supplements the reason that incidents that would lead to fatalities should prompt the management to come up with a solution at an even faster pace. It should also include an immediate application and also updates for improvement throughout the company.

How to Write an Incident Corrective Action Plan

This is the section of the article where you will be guided on how to write a corrective action and preventive action plan against incidents that may occur within the workplace. You must fill in the relevant information rather than forgetting about them and doing multiple editing in the aftermath where you could focus on another part of the procedure. Though before proceeding to the guide below, check out the available incident management plan sample to help out the corrective action in management.

Step 1: Plan the Process

The planning phase of an incident corrective action plan is where decisions are made on the framework and mechanics of the system, as well as how to integrate it into present operations. The planning should also include personnel roles for the incident corrective action plan. Procedures and conduits must be planned to complete key tasks such as assessing and evaluating nonconformance triggers, identifying valid nonconformances and related issues, acquiring and accessing issues into the corrective action process, investigating and getting to the root cause of an issue, using risk management procedures to ensure major nonconformances are top priority, and instituting personnel responsibilities at various levels.

Step 2: Creating and Documenting

During this stage of development, a well-thought-out plan is used to construct a unified incident corrective action plan. Teams are formed, and full responsibility and authority for the program’s growth are entrusted to them. Among the team’s responsibilities is ensuring that the incident corrective action plan is correctly structured, functioning, and interoperable with current quality management elements that provide nonconformance alerts. Formal documentation of policies, processes, and duties for system caretakers and users is also part of this stage’s activities. Ensure that as you document the process, you did not forget any relevant information otherwise, you will need to keep going back to do edits and changes.

Step 3: Conduct Training

Any new system has the potential to significantly disturb the status quo, producing anxiety among those who are afflicted. Management changes are required for something as large as an incident corrective action plan that spans multiple corporate operations. Interactive learning activities that are directly related to professional duties and include hands-on practice, such as on-the-job learning sessions, tabletop simulations, case studies, or a combination of all three, should be included in the training. If the goal is to use an electronic system to track nonconformances, for example, training should address how the system works, how to access it, and what data fields to look for.

Step 4: Implementation

To close the gap between training and practical usage of new skills and knowledge, the incident corrective action plan should be implemented as quickly as feasible after training. Corrective action procedures are activated at this level, and systemic mechanisms are fully functional. There are procedures and strategies in place for designated staff to manage remedial measures thoroughly. It is important to implement the incident corrective action plan so that you and your company can observe it as soon as possible and take notes on what to improve throughout the implementation phase.

Step 5: Test the System

The next task follows immediately after the previous step. After implementation is to ensure that the system worked as intended after many corrective measures have completed a full circle. The goal is to ensure that the system is functional and easy to use. A sample of remedial activities can be audited, from inputting data to investigation, resolution, and closure. The findings of the audit may be used to inform future remedial measures and improvements. It is critical to notify and train affected staff when changes are implemented. You could utilize a checklist to thoroughly review the incident corrective action plan.

Step 6: Adapt and Enhance

You can’t forget that errors are also certain to occur in the actual world. Adjustments are made in this step to improve the corrective action process. Nonconformances are reliably discovered, analyzed, and addressed when actions are done to fine-tune the system. Through continuous improvement, the goal is to make corrective action management a consistent and successful procedure. Nonconformances are detected and resolved using an incident corrective action plan. Launching a successful incident corrective action plan is well within reach by adding the Plan-Do-Check-Act cycle in implementation efforts.


When should a corrective action plan be used?

Systemic difficulties or issues that affect the quality of your products or services are best addressed through corrective actions. Unless there are consumer complaints or the issue has a major impact on the quality of your products or services, one-time issues are usually not acceptable for remedial action. This is why before coming up with an incident investigation corrective and preventive action, you and your management need to assess the situation and whether or not there is a need for the implementation of the action plan. If so, then this article has the necessary steps and procedures to guide you through it.

What happens after an incident report is completed?

The report should also be delivered to the team in charge of the investigation. This group should be able to assess the evidence offered in your report and be familiar with occupational health and safety regulations. The report will be examined by the investigative team to discover the cause of the occurrence. They can then put in place new policies and procedures to assist prevent such events in the future. A thorough investigation will also guarantee that the organization is complying with federal workplace safety regulations, and it will aid in determining the costs of property damage sustained during the incident.

When should you reassess your action plan?

As mentioned in the steps guide, the incident corrective action plan does not end after you write and implement it. This means that managers should have access to survey results roughly 30 days after the survey closes; spend time reviewing and discussing the results; formulate action plans within 60 days of the survey close, and begin implementing action within 90 days. Examine each action item you set for yourself and keep track of how far you have completed or achieved it. Consider whether you want to repeat this action in the future or if you want to change or modify it.

You have finally reached the end of the article which signifies you are ready to start writing the document. Keep in mind what you have learned throughout the curated lists available in this article and apply it as you write the incident corrective action plan that can be most beneficial within your workplace and also improve the state of safety of your employees. Even though your company may already have a format for the incident corrective action plan, you can still learn what to include from the corrective action report sample.